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Journey to a life of joy
The video describes the quest for “Service Excellence”, the desired service culture by providing service leadership, service agility as well as creating a memorable customer experience, notwithstanding efficiency and effectiveness.
This requires understanding customers’ needs and trends, re-designing and integrating frontline with back-end processes for effective and efficient service delivery, instilling new mindsets and employee policies to attract and groom a professional and engaged service workforce who are committed to raise the bar towards Service Excellence.
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Malaysia Productivity Corporation (MPC) : Delay’s Behaviour
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