Malaysia Productivity Corporation (MPC) : Journey to a life of joy

0
78

Journey to a life of joy

The video describes the quest for “Service Excellence”, the desired service culture by providing service leadership, service agility as well as creating a memorable customer experience, notwithstanding efficiency and effectiveness.

This requires understanding customers’ needs and trends, re-designing and integrating frontline with back-end processes for effective and efficient service delivery, instilling new mindsets and employee policies to attract and groom a professional and engaged service workforce who are committed to raise the bar towards Service Excellence.

Follow Malaysia Productivity Corporation (MPC)

Malaysia Productivity Corporation (MPC) : Delay’s Behaviour

Comments

comments

LEAVE A REPLY

Please enter your comment!
Please enter your name here